• All confirmed orders are processed within 1–3 business days after successful payment.
• Orders placed on weekends or public holidays will be processed on the next working day.

We currently ship across India, including major cities and towns.
However, there may be certain remote or non-serviceable areas where courier partners are unable to deliver.
If your address falls under such a location, our team will contact you to discuss alternative delivery options or issue a refund.

• Deliveries usually take 3–7 business days depending on your location and courier service availability.
• Rural or remote regions may require additional time.
• Delivery timelines are estimates only and can vary due to weather conditions, courier delays, or regional restrictions.

• Standard shipping charges are applied based on your delivery location and total order weight.
• Any additional charges, if applicable, will be displayed at checkout before confirming the order.
• Occasionally, we offer free shipping during promotions or on specific order values — stay tuned to our social media for such updates.

Our courier partners will make up to two delivery attempts.
If the package is undeliverable due to:
• Incorrect or incomplete address
• Unreachable phone number
• Customer unavailability

The order will be marked as “Return to Origin” (RTO).
In such cases, no refund will be issued as per our Return & Refund Policy.

6. Damaged or Leaking Orders

In rare cases where the product is damaged, leaked, or tampered with on arrival:
• Please record an unboxing video (360° view) in clear lighting as proof.
• Contact us within 24 hours of delivery at sonyspickle@gmail.com, attaching the video and your order details.
Our team will investigate and arrange a replacement or refund if eligible.

7. International Shipping

We currently do not offer international shipping.
We are working to make Sony’s Pickle available globally soon — stay tuned!

8. Contact Us

For shipping-related questions or concerns, reach out to:
📧 Email: sonyspickle@gmail.com
🏠 Address: Sony’s Pickle, Kanyakumari, Tamil Nadu, India